A project management quality cost information system for the construction industry
Peter E.D. Lovea,*, Zahir Iranib

Abstract
A prototype Project Management Quality Cost System (PROMQACS) was developed to determine quality costs in
construction projects. The structure and information requirements that are needed to provide a classification system of quality
costs were identified and discussed. The developed system was tested and implemented in two case study construction projects
to determine the information and management issues needed to develop PROMQACS into a software program. In addition, the
system was used to determine the cost and causes of rework that occurred in the projects. It is suggested that project participants
can use the information in PROMQACS to identify shortcomings in their project-related activities and therefore take the
appropriate action to improve their management practices in future projects. The benefits and limitations of PROMQACS are
identified.
# 2002 Published by Elsevier Science B.V.

Keywords: Quality costs; Rework; Project management; Information system; Prototype